Privacy Policy

How We Use Your Personal Data

We may use your personal data for various purposes, including:

• To fulfill your requests and provide our services: This includes:

  • Making our services and products available to you
  • Granting access to your account
  • Responding to inquiries, suggestions, questions, and comments, and providing other customer support services
  • Processing your payments and transactions
  • Sending you service or transaction-related notifications, such as account updates
  • Storing your preferences, orders, or other important data
  • Communicating about and managing your participation in events, contests, surveys, polls, and promotions

• To personalize your experience: This includes providing you with content, products, or services you might be interested in, and streamlining content you’ve previously viewed.

• For marketing purposes: We may send you communications about new features, updates, products, and special offers. We may also use your data to serve you ads related to our products or those of third-party brands or partners, which we believe may interest you. Additionally, we may use aggregated and personal data to refine our marketing and advertising strategies.

• To communicate with you: We may contact you about your account activities, including sending you order confirmations or reminders for subscription renewals. If you subscribe to our newsletters, we may send you customer surveys and promotional messages. We may communicate with you via email, phone, SMS, or through other means like in-app notifications. For further information on adjusting your communication preferences, see below.

• To monitor, improve, and develop our services: We may use your data to analyze customer trends and preferences in order to improve and personalize our services. This could involve examining patterns and metrics to better tailor existing services or develop new features.

• To ensure the security and integrity of our business: We may use your data to protect our company, affiliates, customers, and services. Additionally, we may use your data to comply with legal requirements, regulations, court orders, or to safeguard our rights and assets, prevent fraud, and protect against crime. We may also use your data in connection with mergers, acquisitions, or similar corporate transactions.

• For other purposes with your consent: We may use your data for other purposes where you’ve granted us permission or as otherwise required by law.

How We Share Your Personal Data

We may share your personal data with third parties in the following situations:

• At your request: You may choose to share your activities on our services with friends via email, text, or social media platforms.

• Promotional partners: We may share your data with third-party partners who assist with contests, surveys, sweepstakes, or other joint promotional activities.

• Marketing and advertising partners: We may share data with marketing, advertising, analytics, and other partners for the purposes of promoting relevant products or services to you, conducting business analysis, or for other related business purposes.

• Online advertising partners: We may share data with third-party online advertising partners to facilitate internet ads and related measurement and attribution activities.

• Publicly visible content: When you provide feedback or post content (e.g., commenting on articles or engaging on social media), your information (e.g., your first name, last initial, location, and your comment) may be displayed on our services or social media pages. If you engage with us on social media, we may tag your account or another user’s account.

• With your consent or direction: We may share your data with third parties at your request, or as required by law.

• Service providers: Personal data may be shared with third-party service providers who assist us in various services like marketing, analysis, hosting, payment processing, fraud prevention, and more.

• Business transactions: Personal data may be shared in connection with corporate transactions such as mergers, acquisitions, asset sales, or restructuring. It may also be used in bankruptcy proceedings.

• Legal obligations: We may disclose personal data as required by law or when we believe it is necessary to comply with legal obligations, protect the safety and security of our services, enforce our terms, or protect the rights and safety of others.

In all cases, we may share aggregated or anonymized data that does not identify you personally.

Third-Party Data Collection and Online Advertising Practices

We and our third-party partners may use data about you (such as what you provide to us or your interactions with our services, or that we receive from third parties) to deliver advertisements that are more relevant to your interests. These third-party partners may include online advertising platforms, analytics companies, social media companies, or other advertising technology services.

These third-party services may collect information on their own from you and use it to serve relevant ads, analyze data, and provide additional marketing-related services, such as reporting and market research

How We Collect Data

We collect data using various tracking technologies, such as cookies, web beacons/pixels, SDKs, APIs, embedded scripts, location-detection technologies, logging tools, and other similar methods. These technologies help us identify your device and gather information such as:

• Clickstream data
• Browser type
• Time and date of your visit
• Mobile ad ID and other digital identifiers (e.g., iOS IDFA, Google AAID, cookie ID, click ID, proprietary IDs)
• Geolocation
• Data related to advertising and marketing, as detailed further in this Privacy Policy

In addition, these tools may collect data about your interactions with our Services, including mouse movements, scrolling, clicks, and keystroke activity. This includes your behavior related to browsing, searching, and purchasing. Furthermore, data may be captured when you engage with features such as chat.

We may share a common identifier, like a hashed or encrypted email address, user ID, or phone number (usually in hashed/encrypted form), with third-party marketing partners to identify you across devices. This can be shared using tools like APIs, file uploads, server-to-server transfers, or by integrating tracking technologies from our partners (e.g., pixels).

Your Control Over Data

You have several options for controlling your personal data:

• Access, Correction, and Deletion: You have the right to request access to your personal data, correct any inaccuracies, or request its deletion. To process your request, we may need to verify your identity. In certain situations, we may not fulfill your request (e.g., if identity cannot be verified or if data is subject to legal or regulatory exceptions). To make a request, contact us via email at info@surjiagrofoods.com with your request type (e.g., Access, Correction, or Deletion).

• Managing Cookies and Tracking Technologies: You can control cookies through your browser settings. For example:

  1. Receive a notification when a cookie is set and decide whether to accept it.
  2. Disable existing cookies.
  3. Reject cookies automatically (or restrict third-party cookies).

These settings may also apply to other tracking technologies such as pixels, SDKs, and local storage. Limiting the use of these technologies may affect your experience, as certain features may be less personalized or may not function as expected. Note that you may need to manage these settings on every device and browser you use.

Data Protection

We implement reasonable organizational, technical, and physical measures to protect your personal data from unauthorized access, destruction, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data. You assume the risk when submitting data through our digital properties. If you notice vulnerabilities, please email us at info@surjiagrofoods.com

Third-Party Links

Our Services may contain links to third-party websites or services. These external sites may have their own privacy policies, and we recommend reviewing them. We are not responsible for the content, terms, or privacy practices of third-party properties we do not control.

Children’s Privacy

Our Services are not intended for children under 16 years old, and we do not knowingly collect personal data from children in this age group. If we become aware of inadvertently collecting personal data from a child, we will delete it immediately. If you believe we may have collected such data, please contact us.

International Data Transfers

Your personal data may be stored, processed, and transferred to the United States or other countries where our service providers and affiliates are located. Data protection laws in these countries may differ from those in your home country. For more information on international data transfers and safeguards, contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. If significant changes are made, we will update the date at the top of the policy and notify you. We encourage you to review this policy regularly to stay informed of any updates.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at info@surjiagrofoods.com

You can also reach us at: 8th Floor, B Block, Poddar Point Building, 113, Park St, Mullick Bazar, Taltala, Kolkata, West Bengal 700016 Phone: 03322271148

State Privacy Notices

Residents in specific states like California, Colorado, and Virginia, may have additional rights under their respective State Privacy Laws. These laws include:

• California Consumer Privacy Act (CCPA)
• Colorado Privacy Act
• Connecticut Data Privacy Act
• Utah Consumer Privacy Protection Act
• Virginia Consumer Data Protection Act

Your Security Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access: You can request confirmation of whether we are processing your personal data and access that data.
• Right to Deletion: You can request deletion of your personal data, subject to applicable exceptions.
• Right to Correction: You can request corrections to any inaccuracies in your personal data.
• Opt-Out Rights: You can opt out of the “sale” or “sharing” of your personal data, or limit the use of your data for targeted advertising.

We do not sell or share personal data of minors under 16 years of age.

Legal Basis for Data Processing

We process your data when we have a valid legal basis, such as:

• Compliance with legal obligations
• Performance of a contract
• Legitimate interests or explicit consent

Purposes of Data Processing

We process personal data for the following reasons:

• Provide Services: To fulfill the services you’ve requested.
• Customer Support: To address requests and provide customer service.
• Marketing: If consented, we send marketing communications or provide relevant offers.
• Promotions: To contact you about events, promotions, or contests.
• Business Improvement: To analyze and enhance our services and customer experience.
• Targeted Advertising: To provide ads based on your interests, with consent.
• Legal Compliance: To comply with legal requirements and protect against fraud.