Shipping & Delivery – Surji Agro Foods

Delivery Charges

Delivery charges vary depending on the order value and location. The final shipping cost will be displayed at checkout.

Estimated Delivery Time

We strive to deliver your order as quickly as possible. The estimated delivery time depends on:

• Product availability
• Your shipping location
• Courier partner timelines

Business days exclude Sundays and public holidays.

Why is my delivery taking longer?

Delays may occur due to:

• Public holidays or non-working days for our courier partners
• Unforeseen circumstances like weather conditions or transportation issues

If your order is delayed, we’ll notify you promptly.

Serviceability & Delivery Areas

Enter your PIN code on the product page to check if we deliver to your location. Shipping availability depends on:

• Whether we or our partners ship to your area
• Local legal restrictions
• Courier service availability

Some locations may be non-serviceable at our discretion.

Cash on Delivery (CoD) Availability

CoD is available in select locations based on courier serviceability. Enter your PIN code to check availability. Order value limits may apply.

Order Not Received But Marked as Delivered?

If you receive a delivery confirmation but haven’t received your order, report the issue within 7 days for investigation.

Returns & Pickups

Need to return a product? Contact us to initiate a return. If eligible, we’ll arrange a pickup. Otherwise, you can return it via a courier of your choice.

Product Availability Tags Explained

• In Stock – Ready to ship, delivered in standard timelines.
• Available – Not in stock but can be procured upon order.
• Preorder – Order now for delivery after official release.
• Out of Stock – Temporarily unavailable. Use “Notify Me” for updates.
• Imported – Sourced internationally; longer delivery time.
• Discontinued – No longer available for purchase.

International Shipping

At Surji Agro Foods pvt.ltd., we’re excited to bring our products to customers around the globe. Here’s what you need to know about our international shipping:

1. Where We Ship:
We deliver to most countries worldwide. If you’re unsure whether we ship to your location, just ask—we’re happy to check!

2. Shipping Times:
International orders typically take 7-21 business days to arrive, depending on your location and customs processing. During busy seasons, delivery times may vary, but we’ll keep you informed every step of the way.

3. Shipping Costs:
Shipping fees are calculated at checkout based on your destination and order size. We partner with reliable carriers to ensure your package arrives safely and efficiently.

4. Tracking Your Order:
Once your order ships, you’ll receive a tracking number to monitor its journey. If you have any questions, our team is here to help.

5. Customs & Import Fees:
International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer. These charges vary by country, so we recommend checking with your local customs office for details.

6. Lost or Damaged Packages:
While we take every precaution to pack your items securely, issues can happen. If your order is lost or damaged, contact us within 14 days of delivery, and we’ll work to resolve it quickly.

7. Need Help?
If you have questions about your international order, reach out to us at info@surjiagrofoods.com. We’re here to make your shopping experience seamless and enjoyable.

Thank you for choosing Surji Agro Foods PVT. LTD.—we can’t wait to deliver your order, no matter where you are in the world!